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TERMS & CONDITIONS

 

The contractual language is English.

Introduction

Welcome to Elite Health’s Online Store. Please review the following terms and conditions concerning your use of this site. By using this site, you agree to these terms and conditions. Elite Health reserves the right to change these terms and conditions from time to time at its sole discretion. These terms and conditions apply to all visits to the Elite Health site, both now and in the future.The contractual language is English.

Copyright© 2014-2019 Elite Health Nutrition Limited. All rights reserved.

Use Of Website

Elite Health hereby authorises you to view, copy and print materials published on this Web site provided that they: (a) are used solely for personal, non-commercial purposes; (b) are not modified or altered in any way; and (c) retain all copyright and other proprietary notices in the same form as the original.All contents on this site are protected by copyright. Except as specifically permitted herein, no portion of the information on this Web site may be reproduced in any form, or by any means, without prior written permission from Elite Health. Visitors or users are not permitted to modify, distribute, publish, transmit or create derivative works of any material found on this site for any public or commercial purposes.

By accessing and using our website, you are agreeing to be contacted by follow-up emails if you attempt, but do not complete, a user registration and/or checkout process. Information such as an email address may be captured during interaction on the account registration and checkout pages. This information will only be used once for contacting you with a follow up email if you decide to abort this registration or checkout process. This information will not be shared with third parties and is only for internal use with the intention of providing automated customer services.

The contractual language is English. The contract’s content will be stored. You may store the terms and readily look them up. For safety reasons your order’s data are not available via the Internet. We keep these data in confidence according to our privacy policy.

Trademarks

Elite Health and all Elite Health products or service names, slogans or logos referenced in this Web site are trademarks of Elite Health. All other company, product or service names referenced in this Web site are used for identification purposes only and may be trademarks of their respective owners.

No use of any Elite Health trademark or third party trademark used herein is permitted without the prior written consent of Elite Health or the third party owner of such mark.

365 Day Money Back Guarantee, Refunds & Cancellations

For our 365 day money back guarantee terms see the returns page. Customers are required to pay only the direct price of the postage to return goods. There are no restocking or administration fees.

There is a cooling off period of 7 days during which you have the right to cancel your order. You must provide notice of cancellation in writing and it must be posted to, left at or emailed to our UK registered address, and you must ensure this is done no later than 7 working days after receipt of goods. For your protection we recommend that you use a recorded-delivery service. Please include a short note to say why you are returning the product, and include your name, address and, if possible, your invoice number.

When buying from this website

  • No monthly subscriptions
  • No hidden fees
  • No expensive postage costs
  • Card details are not stored & transactions are processed securely

Prices shown on our website include VAT but exclude delivery costs.

Delivery

Our orders are processed automatically after being placed via our system. We cannot be held responsible for incorrect addresses, names or postcodes and this remains the customer’s responsibility whilst ordering. If you have made a mistake in the delivery address of your order, you will need to contact us immediately before dispatch of the order to ensure the correct address. We do not adjust addresses unless requested by the customer as this process is automatic.

If you have ordered to an incorrect address, it is worth checking at your local Post Office branch to see if they are holding any items under your delivery address. Items may be returned to us after a certain time automatically by Royal Mail, however we cannot guarantee this as after leaving our warehouse, it is no longer the responsibility of Elite Health.

Please note that we will need to wait 21 Days from dispatch before we can investigate the non-arrival of an item.

Customers are required to pay only the price of the postage to return goods. There are no restocking or administration fees.

If you return the product in its original condition, we will refund you any money which you have paid us for that product including P&P fees paid.

If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us first and we will let you know how you should send the item to us.

Please note we cannot provide refunds for open/used products; due to the nature of the products we sell goods should be returned unopened with the seal intact. This does not affect your statutory rights.

NOTE: If you have not received your item(s) within the UK after 28 days from ordering, you MUST inform us immediately. We cannot resolve any non-delivery claims after 60 days of non-receipt.

ALL ADDRESSES MUST BE CORRECT when you place your order. We cannot be held responsible for any mis-spelt or incorrect addresses or post codes. It is the customer’s responsibility to check this when ordering.

Disclaimer

The statements made on our websites have not been evaluated by the MHRA or FDA (U.S. Food & Drug Administration). These products are not intended to diagnose, cure or prevent any disease. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.Although Elite Health has attempted to provide accurate information on the Web site, information on this Web site may contain technical inaccuracies or typographical errors. The contents of any documents on the Web site are believed to be current and accurate as of its publication date. Elite Health assumes no responsibility for the accuracy of the information. Elite Health may change the programs or products mentioned at any time without notice. For the most current and complete documents, please contact Elite Health directly. Mention of non-Elite Health products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.

ALL INFORMATION, SOFTWARE, PRODUCTS AND SERVICES PROVIDED ON THIS WEB SITE ARE PROVIDED “AS IS” WITH ALL FAULTS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. ELITE HEALTH AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

ELITE HEALTH AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE OR ANY ELITE HEALTH PRODUCT, DAMAGES RESULTING FROM USE OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF ELITE HEALTH OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Elite Health assumes no responsibility and shall not be liable for any delayed, lost or misdirected communications through its Web site.

User Generated Content Terms of Use

Matrix Nutrition uses various online platforms which are used to share content including information, pictures and video.

Platforms include – but are not limited to:

Emails
Facebook
Our blog
Pinterest
Instagram

By posting any content on our social media platforms or sites you grant Elite Health permission to use your work. This includes the right to reproduce, distribute and publish such content for any purpose Elite Health deems appropriate.

The terms also include granting permission for Elite Health to sub-license the content to trusted third parties.

These terms of use may be updated at any time.

If for any reason you want us to remove a photo, video or other such content, please contact us on support@myelitehealth.co.uk

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